Hancock Industrial Access Ltd (HIA ltd) Quality Management System (QMS) covers every aspect of our business and is based on "continuous improvement". To ensure that we utilize our QMS daily, continually improve it, and guarantee that our clients benefit from our dedication to it, we are currnetly working towards ISO 9001 accreditation. As we know that this investment will garner significant benefits to our internal processes and the clients we serve.

The HIA ltd Quality Management System is reviewed on a quarterly basis.

• Provide responsible, quality access at height service utilizing superior innovation and expertise.
• Develop and maintain long-term relationships with satisfied clients and suppliers
• Provide a service to its customers ensuring there are no risks . Safety above profit is our maxim.

• Build on a sound financial base where future development is promoted over short-term gain
• Take all necessary steps in delivering the service as may be necessary to protect the environment.
• Provide a safe working environment for our staff through compliance with relevant legislations and guidelines; and a pro-active safety training programme to maintain an effective Service-wide safety awareness.
• Develop a positive and satisfying employment culture for our management and staff, incorporating all aspects of equal opportunities.
• Have due regard for the national heritage entrusted to HIA Ltd.
• Ensure good Corporate Governance by managing risk effectively through its business processes.
• Develop a positive and satisfying employment culture for our management and staff, incorporating all aspects of equal opportunities.
• Deliver the service in as cost effective a manner as possible, by adopting the best management practices.